How did you feel the last time you paid for your vehicle repairs? Were you sure all that was done was really necessary? Did you leave wondering what it was exactly that you paid for? Did you want to tell your friends and family how great the service was or did you want to compare the all too common "taken advantage of" stories? If you didn't leave confident in the quality of work, with complete understanding of all the services completed and paid for, and if you didn't receive a smiling thank you, you obviously weren't at a Hudson Auto Care Centre.
Russ Hudson, owner of Hudson Auto Care Centres, brings a pleasant determination to change the way customers view and deal with auto repair service. For far too long I have listened to customers share horror stories of feeling "ripped off" and being "left in the dark" about their vehicle concerns. Not all repair shops are the same, and we can prove it.
The purpose of Hudson Auto Care Centre is to provide trust. We want to get to know our clients like family. We know how important your vehicle is to you, which is why we treat each and every client with the utmost respect when it comes to providing an honest evaluation and a detailed explanation of what your vehicle may or may not need. Complete estimates are always provided and repairs are prioritized to fit your budget. Life is complicated enough, servicing your vehicle doesn't have to be, no one ever leaves our shops until we are confident that we have taken care of and explained all of their vehicle care concerns, no surprises, no confusion, just straight forward quality, classic service. And it is backed up by our follow up system, calling each client the following week to ensure their complete satisfaction.
We believe in providing top quality workmanship and are so confident in our level of service that we back it up with a great warranty. Our warranty policy is a leading example in our industry, providing our customers with parts and labour coverage for 24 months or 30,000km, a far cry from the standard 90 day provided by most automotive repair shops. Of course, that is made possible by hiring, training and keeping the best technicians, supplying and investing in the most up to date equipment and allowing the technicians to demonstrate their pride in the work; including diagnosing some of the most complex of vehicle symptoms. And just for a little extra peace of mind, customers should also know that for a long time, we have maintained an Approved Auto Repair Facility status with BCAA.
We want to care for our clients for years to come, and we want them to tell their friends and family. If service and quality and guarantee count, then you can count on us for all your automotive repair and maintenance needs.