More customers are satisfied with the work of independent mechanics than with that of dealership mechanics.
People who took their car to an independent mechanic for maintenance were generally more satisfied than those who went to a dealership, according to a Consumer Reports survey involving 349,000 vehicles.
Eighty-four percent of owners reported being very satisfied with maintenance performed at independent shops compared with 77 percent at dealerships.
Most customers agreed that their independent shop was “very thorough and thoughtful, and always gives a good sense of how important something is to fix.”
Among owners whose cars needed repairs and maintenance, the difference in satisfaction with dealers and independent shops was even more pronounced: 75 percent were very satisfied with independents vs. just 57 percent with dealerships.
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By the Editors of Consumer Reports